Avoid competing with AI: Understand that it is simply better at processing information at scale.Richard Baldwin, the leading globalization expert, wrote a book, The Globotics Upheaval: Globalization, Robotics, and the Future of Work, in which he outlined three action steps for success in the age of AI: Emotional AI is rapidly advancing in terms of being able to decipher human feelings, but it’s a long way from being able to operate as an emotional being in the workplace. In the age of artificial intelligence, we need to retain those people who can connect with others and who can display empathy, understanding, and humanity in the workplace. The demand for EI is expected to increase by up to six times as AI grows more prevalent. There are a few specific skills that will help managers to stand out as ideal candidates in the age of AI: #1: Emotional IntelligenceĪccording to a Capgemini survey, 74 percent of executives believe that emotional intelligence will become an essential skill. Skills Necessary for Managers in the Age of AIĪs AI tools begin to disrupt the workplace across the areas mentioned, managers won’t necessarily be losing their jobs in droves, but they will need to acquire new skills in order to fully understand and make use of machine learning in their day-to-day tasks. Tasks that directly relate to how an organization generates value, however, like using AI-collected data to make decisions about hiring and firing, are best left to the human brain. Workforce management (WFM): Absence management, time capture, time and attendance, tasks/activities, budgeting, forecasting, and schedulingĪccording to John Brownridge of Deloitte, the work areas “ripe for disruption” are the large-scale data-based tasks that involve plenty of repetition and that run based on a set of rules.Talent Management: recruitment, onboarding, retention and turnover monitoring, performance data.HR service management (HRSM): Policies, case management, organizational procedures, and processes.HR administrative functions (admin HR): Core organizational and employee data.Gartner has identified four main areas where AI is currently of use in workplace management: You might have used AI already if your company employs accounting software, CMS, scheduling software, or other efficiency-based organizational tools like staff scheduling software. Instead, AI is mostly used to speed up, automate, and polish processes to save time and money and eliminate errors. The Role of AI in ManagementĪrtificial intelligence is becoming more advanced by the second, but not so advanced that it can make human-like correlations between different tasks and departments in the workplace. Human interaction is still required for the tasks we fear will be taken over, so there is no need to fear for the livelihoods of our managers just yet. It became second nature, and no one is questioning it.”ĪI may change our jobs and take over certain tasks, but it won’t necessarily be able to eliminate roles altogether. You could argue for each of these tools that they replaced 70 percent of the work for some managers, but it didn’t replace them, it just supported them in getting more done. ![]() ![]() In this way, AI is no different from any other tool in the workplace, such as email, Excel, or a marketing automation tool. Markus Schmitt of Germany-based Data Revenue gave CMS Wire the following statement: “Even if 70 percent of the jobs would be taken by AI, it doesn’t necessarily mean that even one manager will lose his job. 2021 IDC FutureScape found that only a fifth of companies will gain value from AI management if humans aren’t involved or are replaced.66 percent of respondents of the Deloitte report expected more jobs to be generated and pre-existing jobs to be altered.In the 2020 Deloitte Human Capital Trends Report, 64 percent of respondents viewed AI as a means of assisting current roles and making them more efficient.Thankfully, research indicates that AI is more likely to work alongside us rather than instead of us: This is particularly true in the case of management positions, where some people fear that AI will soon be able to do the job better than humans. 'AI may change our jobs and take over certain tasks, but it won’t necessarily be able to eliminate roles altogether.' -Rob Press Click To Tweet Will AI Take Over Management?Īs AI has grown more advanced in the areas of machine learning, natural language processing, and predictive analytics, there has been a lot of talk about it potentially taking over roles traditionally held by humans.
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